Reporting

Players can report each person they play with once a day, using the in-game journal. This system will prevent people from spam reporting against someone they may not like or have an issue with.

Every report is viewable by the development team and filtered in a way so that we can ban people accordingly to their offences and the number of reports received. We can also see who reported them, at what time, and much more.

You won't be banned because one party decided to “troll report” you for being bad at the game.

Bans

When banned, you will be notified in-game with an error message alongside the remaining duration of your ban. Bans will stop players from entering the multiplayer part of the menu, but they may continue to play single player games.

Bans are progressive, and the duration will increase with each offence, ultimately ending with a permanent ban. Being banned for something more extreme (eg hacking) will fast-track you to a more extreme ban.

Nothing in our ban system is automatic, meaning we have full control over bans and can cancel them at any time.

Examples

Below, we’ve provided some examples of things you can look out for when reporting a player, and things to avoid doing so you’re not banned from the game.

These are only examples and are not a complete or exhaustive list of bannable offences:

Hacking/cheating

Exploiting the game

• Entering the house via a glitch to exploit the ghost
• Duplicating items
• Using spots that make you unkillable
  

Using third-party tools to:

• Utilise speed hacks
• Change your or other player’s level or prestige
• Adjust the ghost’s behaviour
• Kill other players instantly
• Boost your Leaderboard score during seasonal events.

Game Files

• Modify your game files
• Decompile the game's code
• Replace textures and/or models

Services

• Using an external service (paid or otherwise) to increase your in-game Level/XP/Money etc.

Hate Speech / verbal abuse

Racism

• Racial slurs
• Discrimination

Sexism

• Kicking players because of their gender
• Insults based on gender

Harassment

• Following a player between lobbies
• Kicking the same player over and over

Offensive language

• Swearing
• Insults
• Homophobia

Griefing

Ruining games

• Holding games hostage by not entering the truck
• Hiding useful items from other players
• Joining a game then going AFK for long periods
• Wasting all photos from cameras
• Breaking Cursed Possessions straight away

Abusing the report system

• Reporting people for no reason
• Spam reporting the same person each day

Username

Offensive in-game name:

• Inappropriate in-game name
• Circumventing the in-game banned names

External Harassment

Harassing Kinetic Games staff or partners outside the game e.g. on social media or Discord.

Appeals

If you feel your ban is unjust, you may email [email protected] with a ban appeal. Provide as much evidence as you can, including your account link, and we can review your reports and ban as necessary.

We are looking to make Phasmophobia multiplayer a more fun, safer space for everyone. We hope these changes will put many players at ease, and make Phasmophobia multiplayer a more enjoyable experience.